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Returns and Exchanges

The goods can be returned within 14 days from the date of receipt of the goods. Returns are paid by the buyer unless the goods are of poor quality.

Unused, defective or defective items ordered from can be returned within 14 days of receipt. Product labels or packaging must not be removed or otherwise damaged (this does not apply to defective goods). Only lingerie, bathing suits and tights cannot be returned.

Return and exchange of goods and/or money

If you want to cancel an order for which you have not yet received the goods or to cancel a certain item (s) from an unfulfilled but paid order and get a refund, please contact us by e-mail. Otherwise, please follow the rules below:

8.1. Deficiencies of the sold goods are eliminated, low-quality goods are replaced, returned in accordance with the Minister of Economy of the Republic of Lithuania 2001. June 29, by order no. 217 “On Approval of the Rules of Return and Exchange of Items” approved by the Rules of Return and Exchange of Items, except in cases when the contract cannot be terminated according to the laws of the Republic of Lithuania (when the contract is concluded for sale, “Peculiarities of return and exchange of non-food goods” in item 18.). In all cases, the money for the returned goods is transferred only to the payer's bank account.
8.2. In order to return the product (s) in accordance with Article 8.1. the Buyer may do so within 14 (fourteen) calendar days from the date of delivery of the goods to the Buyer by filling in and sending the goods return the form to the Seller by logging in to his account or by contacting us directly.
8.2.1. If the return form is filled in by hand and sent by e-mail at, it is necessary to wait for the service specialists to contact you (up to 5 days). The subject of the e-mail must indicate "Return of Goods" and your four-digit order number, for example, Return of Goods 1234. The order number is provided in the invoice, as well as in the e-mails related to the order: letters, short messages.
8.2.2. The money is returned to the bank account no later than within 14 working days, this term is calculated from the day the goods are returned to the warehouse.
8.2.3. Returns and / or exchanges of defective goods are free of charge. Return of quality goods is made at the expense of the buyer. Returned goods are delivered by the ordered courier.
8.2.4. The courier is called for the next working day, after receiving the form. The courier usually notifies about the arrival by phone.
8.2.5. The buyer undertakes to pack the transported goods properly and safely. The seller accepts no liability for damage caused by transporting incorrectly packaged returned goods.
8.3. When the buyer returns the goods, the following conditions must be met:
8.3.1. The returned product must be in the original neat packaging;
8.3.2. The Product must be undamaged by the Buyer;
8.3.3. The product must be unused, without losing its commercial appearance (undamaged labels, peeled off the protective film, etc.) (this item does not apply in case of return of defective product);
8.3.4. The returned product must be in the same configuration as the Buyer received it;
8.3.5. When returning the product, it is necessary to present its purchase document.
8.4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with 8.3. the return procedure set out in point.
8.5. Upon return of the wrong product and / or defective product, the Seller undertakes to take back such goods and replace them with similar suitable goods.
8.6. If the Seller does not have goods suitable for replacement, the Buyer shall be refunded the amount paid within 14 working days, excluding the delivery price.
8.7. Spiort Rack unilaterally has the right to deduct the amount of the additional discount granted from the amount refunded to the customer if the customer took advantage of the additional offer discount and subsequently cancelled (returned) at least one quality product from the offer to which the discount was applied.
8.8. If the reason for returning the goods is of poor quality, the seller undertakes to replace the goods of poor quality with goods of suitable quality or to return the money paid for the goods at his own expense. Goods of defective quality are exchanged or returned in accordance with the "Rules for Return and Exchange of Items" approved by Order No. 217 of the Minister of Economy of 29 June 2001.
8.9. IMPORTANT! The return procedure does not apply to Legal entities, products with individual customer changes, on request, individual orders (such as printing) that irreparably damage their original commercial appearance, individually ordered goods, goods that have been damaged by the customer, goods that do not meet the above return standards (damaged goods appearance), with use, wear and tear marks), for goods returned after a 14 - day return period, the exemption applies to goods that do not qualify for return but are of poor quality

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